The healthcare conversations that matter most are often the most challenging. From conveying serious diagnoses and disclosing medical errors, to ethical quandaries surrounding end-of-life care, these conversations are the bedrock of the patient-provider relationship. When conversations go well, patients’ health outcomes, treatment adherence, trust, and satisfaction are enhanced.
In this TEDx Talk On Being Present, Not Perfect, Dr. Elaine C. Meyer, PhD, RN draws on her professional and personal experience to illustrate the profound gaps in healthcare communication and how to close them. She demonstrates the importance of reflective listening and empathic presence, providing memorable examples of communication and relationship building. She shares the Wizard of Oz metaphor- courage, brains and heart- to highlight key ingredients of honest, effective conversations.
