While it doesn’t affect your seller performance, we understand that positive feedback is important to you. If you believe feedback you received from a buyer isn’t accurate or fair, you can try to resolve the situation by replying to the feedback or by requesting a feedback revision.
Are you a buyer looking for information on feedback disputes? Read our article on handling feedback disputes with sellers
To try to resolve the issue, we recommend that you reply directly to the buyer’s feedback, or ask the buyer to revise their original rating and comment.
You can reply to your buyer from your feedback profile. Once you reply, your comment will appear directly below the buyer’s feedback comment.
You can only request a revision for feedback that is less than 30 days old. You can make 5 feedback revision requests per calendar year.
Tip
For every 1,000 feedback ratings you receive during the year, you can make 5 additional feedback revision requests. However, these additional feedback revision requests don’t carry over into the following year.
When you send a feedback revision request to a buyer, we’ll send them an email with all the details.
The buyer then has 10 days to either:
If the buyer hasn’t taken any action after 7 days, we’ll send a reminder. If the buyer still hasn’t responded after 10 days, the revision request will expire. Remember, even disappointing feedback is just one person’s opinion and won’t affect your seller performance.
In some cases, we may remove or adjust feedback. You can learn more about this in our Seller performance and defect removal policy.
Tip
Visit Seller Help - opens in new window or tab to dispute any buyer feedback.